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Emergency Case Management Specialist

Company Name:
Zeiders Enterprises, Inc
Description
Emergency Case Management/Individual Deployment Support Specialist
Zeiders is an industry leader in military and family support. Our company''s reputation is based on providing top quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers. Headquartered in Woodbridge, VA, Zeiders has approximately 1000+ employees supporting clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. We seek individuals with strong passion for what we do and our commitment to quality service.
Summary:
Emergency Case Manager/Individual Deployment Support Specialists provide case management services including assistance, support, and advocacy to designated affected Navy families including those with Individual Augmentee/Global Support Assignment order.
Duties:
Serve as the designated POC for an individual Sailor or family to support them in obtaining necessary services for current status and future permanent transitions.
Serve as a liaison with other military community agencies.
Using existing resources, support family by providing necessary required forms, obtaining explanation and directions from subject matter experts and advising them through the bureaucratic requirements associated with displacement or transition.
Provide feedback and information to leadership regarding family needs, lapses in the system, and response times.
Be solution focused and address system lapses in a timely and professional manner.
Be responsive to the tempo and the overall needs within FFSP, while serving families, and providing support where needed.
Coordinate and integrate family services and referrals utilizing on and off installation resources, state, intra-state, and federal service as necessary.
Administer standardized customer survey form at least semi-annually to obtain feedback on program effectiveness.
Participate in casualty and disaster response exercises carried out by the FFSP.
Assist in the implementation of casualty/disaster response plans in the event of an: actual situation requiring humanitarian response.
Other duties as assigned.
Required Qualifications:
High School Diploma/GED
Experience working with family programs, military or civilian social service agencies.
Desired Qualifications:
Knowledge of the formulation and execution of needs assessment tools.
Prior Navy case management experience.
Other Skills and Abilities:
All positions that require access to U.S. Government facilities and systems require U.S. Citizenship, and reliable transportation to travel to assigned locations and nearby facilities.
Physical Demands:
Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 20 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
_Zeiders Enterprises, Inc. is an Equal Opportunity Employer_
Requisition Number: 14-0129
Post Date: 3/19/2014
Title: Emergency Case Management Specialist
Work Hours: Standard Office Hours
City: Gulfport
State: MS

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