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Dispatcher

Company Name:
First Student
Responsibilities of a Dispatcher:
Dispatcher's oversee the routing and scheduling of the busses, and are front line communicators with the drivers, parents, and administrators. They know how to get things done--they are great problem solvers with a true customer service orientation. Dispatchers are the glue that holds everything together; they are great team players and love to see a job well done.
Job Description
Under limited supervision, dispatch all buses to ensure on-time performance of service within an assigned geographical area.
Major Responsibilities:
1) Oversee all routing and scheduling of buses; dispatch buses and provide timely information to drivers on route.
2) Counsel & coach drivers and monitors on front line disciplinary & service issues.
3) Take all scheduling and driver complaints, report to Operations Supervisor/Location Manager or resolve problems directly with the customer.
4) Handle heavy phone and radio traffic.
5) Serve as primary communication liaison with major contracted customer.
6) May handle charter reservations, billing, or driver payroll. May monitor licensing and participate in hiring drivers.
7) Provide solutions to drop-off and pick-up problems; resolve issues as needed.
8) May handle backup driver duties or perform miscellaneous clerical duties while buses are in route.
9) Complete special projects as assigned.
10) Assist drivers with day-to-day operations and ensure compliance with operating contract, state and local ordinances, and company policies and procedures.
Requirements
Minimum Education & Certifications Required:
High school diploma or equivalent. Appropriate vehicle license preferred.
Experience & Skills Required:
3 - 5 years experience.
Basic knowledge of radio dispatch equipment, excellent communications and customer service skills.
Ability to work under time constraints and deadlines.
Previous terminal operations, dispatch, or driver experience.
Computer Literate.
Physical Requirements & Working Conditions :
Incumbent must be able to move about the office and between floors; utilize standard office equipment; access filing system/cabinets; and communicate effectively and efficiently in person or by telephone.
Click on Apply Now to submit your resume for immediate consideration.
Equal Opportunity Employer
Location: MS - Gulfport
Job Type: Transportation
Base Pay:
Required Education: High School
Bonus:
Required Experience: At least 3 year(s)
Other:
Required Travel: Not Specified
Employee Type: Full-Time
Relocation Covered: Not Specified
Industry Transportation, Automotive - Motor Vehicles - Parts
Job ID: FS Gulfport MS

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